Refund policy
TRY YOUR FIRST TEE WITH CONFIDENCE
Your first tee.
Risk-free for 30 days.
Try your first eligible Code Crushes tee for 30 days after delivery. If the fit, quality, or overall experience isn't right, contact us and we'll help make it right.
30 days after delivery
Your guarantee window starts when tracking shows your order as delivered.
One eligible first tee
The guarantee applies to one T-shirt from your first Code Crushes order.
Replacement or refund
Approved claims receive the resolution that best fits the issue.
01 / 30-DAY FIRST TEE GUARANTEE
First Code Crushes tee? Try it risk-free.
Your first eligible Code Crushes T-shirt from your first order is covered by our 30-Day First Tee Guarantee for 30 days after delivery.
If the fit, quality, feel, or overall experience isn't right, contact us within that window. We'll review your request and determine the most appropriate resolution.
Need another size?
An approved First Tee Guarantee claim may qualify for a one-time replacement in a different size.
One resolution
An approved claim is eligible for one appropriate replacement or refund.
How we'll make it right
When a replacement reasonably solves the issue, we'll generally prioritize that option. If a replacement isn't the right solution, an approved refund may be issued instead.
A replacement doesn't restart the clock.
The original 30-day guarantee window still applies.
02 / DAMAGED, DEFECTIVE OR WRONG ITEM
Your order should arrive ready to enjoy.
If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of receiving your order.
A clear photo
Show us the issue so we can understand what happened.
Your order number
This helps us locate the order and resolve the issue more quickly.
If the claim is approved
We'll choose the most appropriate resolution. When a replacement solves the problem, we'll generally prioritize it. If it doesn't, a refund may be issued for the affected item.
03 / MADE TO ORDER
Made for you means made after you order.
Code Crushes products are produced specifically for each customer after an order is placed. Because we don't keep finished products sitting in warehouse inventory, our return process works differently from traditional retail.
After your first tee
Outside the 30-Day First Tee Guarantee, made-to-order products generally aren't eligible for refunds or exchanges because of buyer's remorse, preference changes, or simply deciding you no longer want the item.
Sale items
An eligible first tee bought on sale keeps its First Tee Guarantee and standard damaged, defective, and incorrect-item protections.
Normal color variation
Small differences can occur because of screens, lighting, fabric, printing, and normal production variation.
04 / REFUNDS
Approved refund? Here's what happens next.
When a refund is approved, we'll send it back to the original payment method.
Allow 10–15 business days
Your bank or card provider may need additional processing time after we issue the refund. If more than 15 business days have passed since approval and the credit still hasn't appeared, contact us.
05 / NEED HELP?
Start with us. We'll take it from there.
If something isn't right with your order, send us your order number, a brief description of the issue, and photos whenever they help show what went wrong.
Fair use
Code Crushes may limit or decline claims involving repeated or abusive use of the guarantee, inconsistent information, or attempts to obtain multiple first-purchase benefits.
HERE TO HELP
Not quite what you expected?
Tell us what happened. We'll review your order and help you figure out the right next step.
Email Support → We typically respond within 1 business day.